How to Contact VEQTOR eMarket Customer Service or Log a Support Ticket

At VEQTOR eMarket, we’re committed to providing top-tier support to all our customers. Whether you have questions about our services, need assistance with an issue, or want to log a service ticket, we're here to help! Below is a step-by-step guide on how to contact our customer service or log a support ticket.

1. Contact Us via Email

The easiest way to reach our customer service team is by sending an email to customerservice@veqtor.co.za. Please make sure to include the following details to help us address your inquiry efficiently:

• Subject Line: Provide a brief summary of your issue or request.
• Full Name: Include your full name so we can identify your account or past interactions.
• Contact Information: Provide your preferred contact method (email or phone number) for follow-ups.
• Details of Your Request or Issue: Describe the issue you're experiencing or the service you require. The more specific, the better!
• Attachments: If applicable, include any screenshots, invoices, or documents that will help us understand and resolve your issue faster.
• Policies: Please make sure to follow our policies to ensure that we can help you get your issue resolved timeously. 

Example of an Email:

Subject: Issue with Order #12345 - Request for Return/Exchange
Body:

Dear VEQTOR eMarket Team,
I am writing to report an issue with my recent order (#12345). The item arrived damaged, and I would like to request a refund or replacement. Please advise on the next steps.
Best regards,
[Your Full Name]
[Your Contact Information]

2. Log a Customer Service Ticket Online

If you prefer to log a ticket directly through our support portal, you can do so by following these steps:

Step 1: Visit Our Support Portal

Go to our support portal at www.veqtor.co.za/helpcenter/

Step 2: Select “Submit a Request”

On the support portal homepage, click on the "Submit a Request" button. You will be directed to a form where you can log your ticket.

Step 3: Fill Out the Support Ticket Form

Please fill out the required fields:

• Your Email Address: Make sure you enter a valid email so we can reach you.
• Subject: Provide a brief summary of your request or issue.
• Description: Describe your issue in detail. Be specific so that we can resolve your query as quickly as possible.
• Priority: Select the urgency level (Low, Medium, High).
• Attachments: If applicable, you can attach files such as screenshots, error messages, or documentation.

Step 4: Submit Your Request

Once the form is complete, click the "Submit" button. You will receive a confirmation email with a ticket number that you can use to track the status of your inquiry.

3. Follow Up on an Existing Request

If you've already submitted a support ticket or emailed us, you can follow up by replying to the email confirmation you received, or you can log into the support portal to view the status of your ticket.

Rest assured, we will follow up on all tickets and ensure it is resolved.