Tracking Your Goods Ordered

Category: Tracking Orders: How to track shipments, resolve shipping issues, and what to do if an item is lost.

Tracking Your Orders on VEQTOR eMarket - FAQ 1. How do I track my order?After placing an order, you can track it by following these steps: Log in to your VEQTOR eMarket account. Go to the Orders sect...

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International Shipping

Category: International Shipping: Information on customs, duties, and handling international orders.

At the present moment, we don't offer international shipping. If you would like international shipping for products you are interested in. You can email us on support@veqtor.co.za with your details, t...

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How to contact Customer Service

Category: Knowledgebase

How to Contact VEQTOR eMarket Customer Service or Log a Support Ticket At VEQTOR eMarket, we’re committed to providing top-tier support to all our customers. Whether you have questions about our servi...

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How to submit a query?

Category: Contact Support: How to reach customer support, submit tickets, and expected response times.

How do I submit a query? Use our search bar to find a topic related to your query View and read through the topic’s contents If the content does not resolve your issue, select the ‘Contact’ button ...

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Why are customer service tickets needed?

Category: Knowledgebase

1. Centralized Tracking and Management Customer service tickets create a system where every customer inquiry, complaint, or request is logged and tracked in one place. This helps support teams: Organ...

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How to create an account

Category: Account Creation

To create a new account: Visit the VEQTOR eMarket homepage. Click on the Register button located in the top-right corner or on the menu bar. Fill in the required details, such as your email address a...

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How to Submit a Customer Support Ticket on VEQTOR eMarket

Category: Customer Support

We have a few methods you can use to contact our customer support team depending on your query.  Log in to your VEQTOR eMarket account. Navigate to a product and submit a query on the product page fo...

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Seller Policies on VEQTOR eMarket

Category: Seller Policies: Overview of seller fees, commission structures, and policies on prohibited items.

FAQ: Seller Policies on VEQTOR eMarket Do I need to create my own seller policies? No, VEQTOR eMarket has strict marketplace policies in place for all sellers, ensuring consistency and fairness. ...

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How to set up a profile

Category: Account Creation

To complete your profile on VEQTOR eMarket: Log into your account and navigate to the "Profile" section. Fill in your personal details, including your full name, contact number, and address. Ensure t...

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Can fresh food goods be sold on VEQTOR eMarket?

Category: Selling on [VEQTOR's eMarket]

Yes, fresh food goods can be sold on VEQTOR eMarket, but with some limitations. Unfortunately, our partnered courier services do not have refrigeration vehicles, so they cannot deliver fresh produce. ...

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